Support
How to report a bug and check its status.
Reporting
The fastest way to report a bug is the Support widget — the button in the bottom-right corner of the dashboard and every docs page. Pick Technical Issue, describe what happened and what you expected, and send it.
From the CLI, hyreflow feedback files the same kind of report without leaving your terminal:
hyreflow feedback --message "people_search returns 0 rows for a title-only query on acme.example.com" --bugAdd --session <id> to attach a session for context, or --repro-query <command> to include the exact
command that reproduces it.
A billing question (a charge, an invoice, a credit balance) is a Billing Issue in the widget — it goes straight to a person by email, not into the tracked list below.
Checking status
A bug you file while signed in — from the widget or the CLI — shows up on Support in the dashboard, visible to anyone in your workspace. A report sent from the docs without signing in reaches the team by email, but has no report to track. Each tracked report carries a status:
| Status | Meaning |
|---|---|
| Received | Filed, not yet triaged |
| Open | Triaged, queued |
| In progress | Being worked on |
| Resolved | Fixed |
| Closed | Won't be worked on |
Reports are workspace-wide: a report filed by any member of your workspace is visible to every member, the same way API keys and datasets are shared.