Support
How to report a bug and check its status.
Asking a question
If you are stuck on how something works, the chat button on any docs page answers from these docs and links the pages it drew on, so you can check the source rather than take its word for it. It is the fastest route for a "how do I" question. It only knows what is written here — if the answer is not in the docs it will say so, and that is when the Support widget below is the right tool.
Reporting
The fastest way to report a bug is the Support widget — the button in the bottom-right corner of the dashboard and every docs page. Pick Technical Issue, describe what happened and what you expected, and send it.
From the CLI, hyreflow feedback files the same kind of report without leaving your terminal:
hyreflow feedback --message "people_search returns 0 rows for a title-only query on acme.example.com" --bugAdd --session <id> to attach a session for context, or --repro-query <command> to include the exact
command that reproduces it.
A billing question (a charge, an invoice, a credit balance) is a Billing Issue in the widget — it goes straight to a person by email, not into the tracked list below.
Requesting an integration
Missing a tool you use? Click Request integration + at the top right of the dashboard, name the tools and what you'd use them for, and send it. The request goes to the team by email and we reply to your account's address. It is not added to the tracked list below.
Checking status
A bug or feedback report you file while signed in — a Technical Issue in the widget, or
hyreflow feedback from the CLI — shows up on
Support in the dashboard, visible to anyone in your workspace, and you get an
email confirming the team has it, with a button to join our Slack for a faster answer. A report sent
from the docs without signing in reaches the team by email, but has no report to track. Each tracked
report carries a status:
| Status | Meaning |
|---|---|
| Received | Filed, not yet triaged |
| Open | Triaged, queued |
| In progress | Being worked on |
| Resolved | Fixed |
| Closed | Won't be worked on |
Reports are workspace-wide: a report filed by any member of your workspace is visible to every member, the same way API keys and datasets are shared.
Community
The Hyreflow Slack community
is where to see what other teams are building with Hyreflow, swap notes with them, and talk to the team
directly. Report a bug through the Support widget or hyreflow feedback above first so it is tracked,
and send billing questions through the widget. Then come to Slack for a faster answer or to ask about
anything else.